|
RETURNS & REFUNDS
RETURNS & REFUNDS
At 3D HISTORIC MINIATURE,
we want every customer to be satisfied with their order.
Our miniatures are carefully inspected before dispatch. If
there is a problem with your order, please contact us and we will do
our best to resolve it quickly and fairly.
14-Day Right of Withdrawal
If you are a consumer and applicable consumer law gives you
a right of withdrawal, you may cancel your purchase within 14
days from the day you receive your order,
without having to provide a reason.
To exercise your right of withdrawal, you must clearly
inform 3D HISTORIC MINIATURE
of your decision to cancel the purchase before the 14-day period
expires.
Simply returning the goods without informing us of your
decision is not sufficient.
Please contact us through our Contact
page before returning any items. We will provide you with the
necessary return information.
After notifying us of your withdrawal, the goods must
normally be returned within 14 days.
Condition of Returned Items
Customers may inspect the miniatures in the same way they
reasonably would before purchasing them in a physical shop.
Returned products should be carefully packed and returned
with all supplied parts.
If a product has been handled beyond what is necessary to
establish its nature, characteristics and condition, we may be
entitled to deduct an amount reflecting any reduction in its value,
where permitted by applicable law.
This may apply, for example, to miniatures that have been:
-
painted or primed;
-
glued or permanently assembled;
-
cut, drilled or modified;
-
damaged through improper handling;
-
altered in any other permanent way.
Opening the packaging solely to inspect the product does
not automatically prevent a return.
Return Shipping Costs
When a customer exercises the 14-day right of withdrawal
because they have changed their mind, the customer
is responsible for the direct cost of returning the goods.
We strongly recommend using suitable protective packaging
when returning miniature figures.
If the product is defective, damaged upon arrival,
incorrect, or does not correspond to the order, reasonable return
costs will not be charged to the customer where applicable.
Refunds
When a valid right of withdrawal is exercised, we will
refund the payments received for the returned products, including
the cost of our least expensive standard delivery option where
required by applicable law.
Additional delivery charges resulting from the customer's
choice of a more expensive or express delivery method are not
refundable beyond the cost of the standard delivery option.
Refunds will normally be made using the same
payment method used for the original transaction,
unless another method is expressly agreed.
Refunds will be processed without undue delay and within
the period required by applicable consumer law.
We may withhold the refund until we have received the
returned goods or until the customer provides evidence that the
goods have been sent back, where permitted by law.
Damaged or Defective Miniatures
Although every order is inspected and carefully packed
before dispatch, miniature figures may contain small and delicate
parts.
If your order arrives damaged, defective or incomplete,
please contact us as soon as possible.
Please include:
-
your order number;
-
a description of the problem;
-
clear photographs of the affected miniature or part;
-
photographs of the packaging where shipping damage is
involved.
Depending on the circumstances, an appropriate solution may
include replacement of the affected miniature or part, repair where
appropriate, a price reduction or refund in accordance with
applicable consumer law.
Your statutory consumer rights are not affected by this
policy.
Incorrect Items
If you receive a miniature or product different from the
one you ordered, please contact us.
We will arrange an appropriate solution at no additional
cost to you.
Custom or Personalised Products
Products that have been created specifically according to a
customer's individual specifications or clearly personalised may be
excluded from the standard 14-day right of withdrawal where
permitted by applicable consumer law.
This exception does not
affect your rights if a customised product is defective, damaged or
does not correspond to what was ordered.
Order Cancellation Before Dispatch
If you wish to cancel an order before it has been
dispatched, please contact us as soon as possible.
If production or dispatch has not progressed beyond the
point at which cancellation can reasonably be processed, we will
cancel the order and issue the appropriate refund.
This does not affect any statutory right of withdrawal that
may apply after delivery.
Legal Guarantee for Defective Goods
Consumers purchasing goods from 3D
HISTORIC MINIATURE benefit from the legal
rights applicable to defective or non-conforming products.
For consumers protected by European Union consumer law, new
goods are generally covered by a minimum
two-year legal guarantee from the date of delivery.
If a product is defective or does not correspond to its
description, the customer may be entitled to remedies including
repair, replacement, price reduction or refund, depending on the
circumstances and applicable law.
The legal guarantee does not cover damage caused by misuse,
accidental damage, improper modification or normal wear resulting
from the customer's actions.
How to Request a Return
Before sending any product back to us, please contact 3D
HISTORIC MINIATURE through our Contact page.
No reason is required when exercising the statutory
14-day right of withdrawal.
We will provide the appropriate return instructions and
return address.
Please do not send products to an address without first
confirming the return details with us.
Model Withdrawal Notice
If you wish to exercise your right of withdrawal, you may
use the following wording:
To 3D HISTORIC MINIATURE:
I hereby give notice that I withdraw from my contract for
the purchase of the following goods:
Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Date:
This form is optional. You may also contact us with any
other clear statement informing us of your decision to withdraw from
the purchase.
Contact
For any questions concerning returns, damaged products or
refunds, please contact us through our Contact
page.
We will be happy to assist you.
|
